In these short videos, Zena goes through the five styles of conflict and how best to work with people of each conflict style.
Preventing Conflict through Facilitation: A Comparison of Mediation and Facilitation
Learn the important differences between mediation and facilitation. By Janice M. Fleischer and Zena D. Zumeta.
Learn how transparent communication helps build trust. By Zena Zumeta, J.D., 2005.
Collaborative Labor Negotiations: A Tool for Organizational Change
Presented by Zena Zumeta, J.D., Mark Kennedy, SPHR, and Mary Ann Cockman, M.S., at the International Association of Facilitators, The Art and Mastery of Facilitation - Worlds of Change, Toronto, Ontario, Canada, April 27 - 30, 2000.
Organization Development Network
An association of organization development practitioners. This values-based community supports its members in their work in human organization and systems development, and offers leadership and scholarship to the profession.
Organizational Facilitation Library, International Association of Facilitators
A large collection of facilitation-related documents and publications donated to the association's library by facilitators and organizations from around the world.
Mediation Training & Consultation Institute
Zena Zumeta, president of The Collaborative Workplace, also provides mediation, training and consultation in mediation in the areas of employment, civil litigation and family, among others. Visit Learn to Mediate and Zena Zumeta Mediation Services.